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How to get your customers to love you

Start by talking to them! It’s up to you to understand your customers’ evolving needs and wants, and not just make assumptions. Especially if you’re basing those on pre-Covid. That’s the key to future-proofing business. Not just in the short-term, but long-term when any number

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Seeing your business through customers’ eyes

Customers control your future. They’re the ones who decide if you’re relevant to their needs, as they tighten their belts and choose necessity over discretionary. They’ll support a business that understands them, empathises, and makes them feel valued. The successful business of tomorrow will demonstrate

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