Tips and Advice for SMEs


Top customer retention tips for small business

Customer retention is defined as business’ ability to retain its buyers and prevent them from switching to the competition. It is used to measure customer satisfaction and loyalty, and ultimately help businesses increase revenue. To improve customer retention, businesses have to make use of various

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Why small business owners need to take time off

Released on 9 August 2022, American Express’ Business Class research explores the wellbeing and business benefits of personal travel. This is particularly important as challenges continue to mount on Australia’s small business community in light of inflation, supply chain pressures, labour shortages and the continued

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How to grow your business on a budget

With the cost of living affecting the budgets of households across Australia at the moment, small businesses are also struggling when it comes to the bottom line. Inflation is rising, if you’re lucky enough to find staff you’re now having to pay them more, government

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Does your retail need infection control training?

While the global pandemic has obviously placed infection prevention and control training top of mind for many Australian businesses, a hygienic workplace is an issue that employers should consider at all times. In 2019, Australia had the worst flu season on record with 310,000 cases

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What’s the issue with friendship in the workplace?

What is a friend? Many of us think we know the answer, but when it comes to workplace investigations, the definition of who or what a friend is when considering conflicts of interest is not so straight forward. Government and corporate conflict of interest policies

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Essential tips for improving your cash flow

If more money is going out of your business than coming in, then you have a negative cash flow. Sometimes this is because of external factors outside of your control, or it might be because of a sales trend or change in your operational costs. Whatever

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How your organization can deal with employee fraud

Detection of employee fraud sits squarely within your remit as a CFO, and evidence shows that it’s increasing both in occurrence and severity, with the pandemic having created new opportunities for fraudulent activity. Recent data collated by the Association of Certified Fraud Examiners in its

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Upgrade your Instagram strategy with these 5 tips

Social media has always been an ideal place for small businesses to practice their marketing efforts. Not surprisingly, Instagram is especially well-suited for businesses who take the more economical approaches to advertising and engaging with an audience. Not only setting up an account is free,

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