The Qualtrics 2023 Employee Experience Trends Report was released today. The report shows there is a concerning disconnect in how senior and executive leaders in Australia and New Zealand rate their own employee experience compared to the teams they lead, which is directly impacting the ability to attract, retain, and enable talent.
Based on 2,400 responses from workers in the ANZ region, the findings identify:
More than half (55%) of senior and executive leaders say their expectations at work are being met compared to a third (33%) of manager- and junior-level employees.
Meanwhile, manager- and junior-level employees report lower levels of
- Well-being (67% vs 80%)
- Engagement (66% vs 79%)
- Inclusion (71% vs 78%) and
- Intent to stay (54% vs 63%)
Satisfaction with pay also varies between the two groups – and the gap is increasing year on year – with only 61% of manager- and junior-level employees saying they’re paid fairly for the work that they do, compared to 79% of senior and executive leaders.
Manager- and junior-level respondents feel their career goals can be met with their current employer (62%, down from 68% in last year’s study), with growth and development a top driver for engagement and intent to stay. More than three-quarters of senior and executive level respondents said their career goals can be met (76%) with their current employer.
Across all levels of the workforce, workers whose expectations are met at work are 2.4 times more likely to stay with their employer longer, and 4.3 times more likely to go above and beyond.
Working with inefficient systems is a major driver of lower levels of well-being and burnout in Australia. However, over the last 12 months the respondents saying technology and work processes allow them to be productive have both dropped (64% down from 75%, and 65% down from 77% respectively). The percentage of workers saying they’ve access to resources allowing them to do their job effectively has also dropped (75%, down from 82%). This underlines the critical need for employers to continue evolving and refreshing their approaches and tools for the new ways of working being adopted.