Zendesk: CX Trends 2022

Improve the bottom line by putting your customers at the top

The next chapter for customer service is growth. Act now or get left behind.

Small Business Connections interviews Wendy Johnstone – The COO of Zendesk APAC about their “CX Trends 2022” report

In 2021, service teams met the disruption of the pandemic and service was in the spotlight. Now, companies are on the cusp of a unique opportunity—driving real business growth with customer service. While leaders are optimistic, there’s work to be done.

Driving real growth requires meeting customer expectations that are back and stronger than ever.  It means engaging the C-Suite in planning, prioritization, and investment to drive growth. Customer service leaders will be at the heart of this transformation: overcoming obstacles, shifting thinking, changing process, and helping their organizations adopt emerging technologies.

As the Champions of Customer Service,  we have the in-depth insights, experience, practical advice, and strategies to help any business unlock the opportunity. We will help customers and prospects get the clarity and confidence to transform customer service into an engine for growth.

Download the report now to learn more about the trends for 2022



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