Lyndall Spooner, founder and CEO of Australian strategic research and consulting agency, Fifth Dimension and leading authority on matters of brand trust, proposes artificial intelligence (AI) could replace knowledge and creative experts faster than customer service personnel. “Since OpenAI launched its widely publicised bot ChatGPT
Customer service is the direct link between companies and customers—it is the key to retaining consumers and extracting value from them. By providing outstanding customer service, businesses assist and advise their clients on their services and products with the goal of having satisfied clientele. Key
With cost-of-living pressures affecting Australian household budgets, see below some survey figures just out, with comments from CPA Australia, below. Results of CPA Australia survey: CPA Australia Senior Manager Business and Investment Policy, Gavan Ord says: “A recent CPA Australia survey of more than 1000
Driving efficiency is at the forefront of any business. So much so, that many employers are increasingly looking at innovative ways to save costs and reduce employee stress and burnout. The good news is that they don’t have to look far. Automation and artificial intelligence
Australian employers are expected to maintain strong hiring intentions through the second quarter of 2023 amidst a backdrop of continued talent shortages, according to the latest ManpowerGroup Employment Outlook Survey report that is released today. Of the 1,020 Australian employers surveyed, 44% reported intentions to
Employee engagement is among the most telling indicators of an organisation’s health. And although employee engagement surveys are one of the best ways to measure employee engagement, there are multiple ways to measure engagement. The employee experience spans the entirety of the employee journey, from
Small to medium business owners, sole traders, family businesses, managers, and micro businesses are the backbone of the Australian economy. However, running a successful business in today’s competitive market requires more than just hard work and determination. It requires access to the latest information, resources,
Just like the rest of the world, Australians are feeling the pinch. With increasing energy costs, higher food prices and the biggest jump in interest rates in decades, households are expected to cut back on discretionary spending. Reuters reports that rising inflation is putting the
The three years since the onset of the pandemic have witnessed a dramatic redistribution of national income, away from labour compensation and towards business profits. No one should be surprised. Supply-chain disruptions, pent-up consumer demand and inflation have provided businesses with a golden opportunity to
Here’s a hard truth: People often judge your credibility based on your business website. Extensive research conducted over the years has shown that poor user experience on a website can directly impact sales and affect customer loyalty. A study by Kissmetrics found that not only do 47%
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