Earlier this month, it was confirmed that both Houses of Parliament passed the second tranche of amendments to the Fair Work Act 2009 (Cth) under the Albanese Government’s Fair Work Legislation Amendment (Closing Loopholes) Bill 2023 (Bill), with amendments as proposed by the Senate last week. We will update
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses to the ACCC. “Vast numbers of small and family businesses every year are
Are ‘flexiters’ 2024’s newest workplace trend? people2people Recruitment, Australia’s award-winning recruitment agency, released today findings from their recent polls revealing key insights into employee priorities for the year 2024. Conducted nationwide, the polls shed light on shifting trends in the workplace landscape, particularly regarding “flexiters”, work
Redundancy is a complex process that requires careful consideration and planning. Redundancies can be difficult for both employers and employees, and if not managed properly, can result in negative outcomes such as low morale, decreased productivity, and legal implications. To avoid the common pitfalls of
There have been some important changes to government procurement in NSW that have been designed to increase engagement of small and medium enterprises (SMEs), the Small Business Commissioner has noted in a submission to a parliamentary inquiry on government procurement practices. As recommended by the
Australians spent more than 107 million hours on hold to make a service complaint or resolve an issue in 2023, 11% higher than last year, according to the 2024 Australian Customer Experience Intelligence Report by ServiceNow, the digital workflow company. This isn’t just frustrating; it’s
The traditional high street faces an undeniable challenge in 2024. With online giants dominating and consumer habits shifting, Australian small businesses in towns and cities need to adapt and innovate to thrive. But fear not, enterprising store owners! A dynamic retail landscape offers exciting opportunities
In the dynamic landscape of Australian small businesses, the significance of customer experience cannot be overstated. In an era where consumers are empowered with an array of choices and platforms to voice their opinions, cultivating a positive and memorable customer experience is paramount to not
The Council of Small Business Organisations Australia (COSBOA) welcomes the focus on small business in dissenting reports in the Senate inquiry into the latest IR changes. We are encouraged the real-world impact of proposed changes has been ventilated in reports by the Jacqui Lambie Network,
In today’s increasingly conscious consumer market, Australian small businesses face heightened scrutiny regarding their ethical and sustainable practices. This extends beyond their own operations and reaches across their supply chains. Consumers are demanding transparency, accountability, and responsible sourcing, making it crucial for small businesses to
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