Small Business Connections (SBC) is a media platform that delivers targeted content, news, industry reports, trends and tips to business owners, entrepreneurs, startups and stakeholders in the SME sector.
Despite the introduction of AI-based chatbots in customer service, consumers are still falling for tech support scams. According to findings from Microsoft’s 2021 Global Tech Support Scam Research report, the aforementioned scam is still a huge threat for consumers today with three out of five consumers being targeted by a tech support scammer in the last 12 months.
Working in the digital space, I see how easy It can be easy for business owners to get caught up in – or weighed down by – what everyone else seems to be doing. Which makes it particularly tricky to work out where true value lies, and conversely what’s marketing fluff or a poor fit
Australians’ love for online entertainment, e-commerce and payments has created one of the world’s most attractive markets for digital platforms. Levels of engagement, expenditure and profitability have all risen in the past year. The result: Australia has cemented itself as a crucial market for expanding e-commerce operations. International surveys reveal that Australia is now a
With most companies having made great strides in improving their customer experience (CX) across select digital touchpoints, industry leaders are now looking at how to scale experience across the customer function and entire business at large. Doing so requires organizations to become customer obsessed and put data at the center of all they do to
Over the past several years, governments, businesses, research centers and hospitals dealt with ransomware and data exfiltration in two ways: paying ransoms, or attempting to restore their systems and information through traditional disaster recovery approaches. The first approach is painful, and the second often doesn’t work because traditional methods aren’t architected for resilience of this
Small business may be overconfident about their cybersecurity and generally ill-equipped at preventing cybercrime, according to data by the Australian Cyber Security Centre (ACSC). SMB Media sat down with the ACSC’s Director of SMEs, Craig Gillies, to understand current cybercrime trends targeting small business and see why small businesses are particularly vulnerable. Gillies shines a
Want to reduce your business’s transaction fees and receive payments quicker? Financial technology solutions for business are at the core of the emerging and exciting fintech industry. This sector and its many uses to the business community will be on display at the FINTECH21 Showcase hosted at the Medallion Club, Marvel Stadium in Melbourne on
In a single year, the Covid-19 pandemic has accelerated small business digitalisation and the evolution of the cashless economy. But as the world considers embracing digital currencies for a multitude of payment, trading and banking options, small business has been largely left out of the conversation. SBC Media sat down with Andrew Barker, Chief Marketing
Rebates of up to $3,500 are now available for Victorian small businesses to install a rooftop solar system under the Victorian Government’s new Solar for Business Program. Minister for Solar Homes Lily D’Ambrosio today announced that applications are now open to any Victorian small business with between one and 20 employees, whether they own or
It goes without saying, no one likes paying bills. Running a small business can be tough enough before you have to manage your outgoings and OPEX. Bills don’t stop coming and basics like electricity can stack up very quickly. Switching utility providers is a good start but it is usually just a band-aid to an
Small Business Connections (SBC) is a media platform that delivers targeted content, news, industry reports, trends and tips to business owners, entrepreneurs, startups and stakeholders in the SME sector.
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