Tips and Advice for SMEs

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How to humanise your office: 8 steps to bring staff back

Workplace culture is changing, and doing so very rapidly. CEOs are recognising that there is a direct correlation between productivity and worker morale. Employees today come to a workplace with more expectations than in the past. The one size fits all model is increasingly less

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What trends tell us about the future of work

Global and emerging trends: The world has proven to be uncertain in the last few years, showering us with unprecedented surprises. Globally, enterprises had to swiftly adapt to the pandemic, extreme weather and the first gen Z employees entering the workforce fresh out of university.

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Top customer retention tips for small business

Customer retention is defined as business’ ability to retain its buyers and prevent them from switching to the competition. It is used to measure customer satisfaction and loyalty, and ultimately help businesses increase revenue. To improve customer retention, businesses have to make use of various

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Why small business owners need to take time off

Released on 9 August 2022, American Express’ Business Class research explores the wellbeing and business benefits of personal travel. This is particularly important as challenges continue to mount on Australia’s small business community in light of inflation, supply chain pressures, labour shortages and the continued

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How to grow your business on a budget

With the cost of living affecting the budgets of households across Australia at the moment, small businesses are also struggling when it comes to the bottom line. Inflation is rising, if you’re lucky enough to find staff you’re now having to pay them more, government

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Does your retail need infection control training?

While the global pandemic has obviously placed infection prevention and control training top of mind for many Australian businesses, a hygienic workplace is an issue that employers should consider at all times. In 2019, Australia had the worst flu season on record with 310,000 cases

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