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Australia’s top 10 highest rated small businesses in 2023

Leading digital marketing presence provider, Localsearch has revealed Australia’s top 100 Highly Rated Businesses for 2023. Selected from over 28,000 verified businesses on the Localsearch business directory platform, the rankings were determined through online reviews from local customers over a 12-month period recognising their outstanding service within their communities.

2023’s winners range from The Sassi Seamstress, a vintage clothing restorer and alterations provider in Golden Beach, to Caloundra Removals & Storage, a moving company in Warana with an impressive 371 five star ratings.

Other businesses recognised include a dentistry, salons, a career coaching and resume writing business, plumbers, a limousine company, a longboard maker, a professional psychic medium and even a pet crematorium service.

Daniel Stoten, Executive Chairman of Localsearch, says he is thrilled to see such a diverse mix of businesses recognised: “Small businesses are the backbone of our Australian economy. These businesses create jobs, contribute to economic growth, and provide unique and personalised services that larger corporations often cannot match.

“Providing exceptional customer service that results in positive online reviews can play such a critical role in the survival of small businesses. Insane customer service has held us as a business in good stead over the past 30 years, so it’s great to see small businesses understanding the importance of this largely untapped form of marketing in 2023.

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“Localsearch is proud to support and celebrate these exceptional small and medium Australian businesses that have consistently demonstrated excellent customer service,” Stoten says.

Jim Noort, Director at Terry’s Locksmiths, says reviews are of critical importance to their business.

“Businesses need to ensure they have a presence and positive reviews across multiple digital platforms for visibility. In our case, as we offer a one-off emergency service, we build our clientele through both search engines and online directories like Localsearch and we encourage our customers to share their experiences online to help others find our business.”

“It’s wonderful to be recognised for all the work we put in to ensure customer satisfaction – we know that administration and communication is just as important as quality tradecraft and that’s reflected in the amazing reviews we get,” Noort says.

Top 10 Most Highly Rated Small Businesses in Australia 2023:

1. Caloundra Removals & Storage

Caloundra Removals & Storage is a reliable and affordable moving company, providing furniture removals, storage facilities, and specialised services for car and pet transport. Their experienced team offers stress-free and straightforward moving solutions for customers across Australia. Contact them today for a quote on their affordable and reliable services.

2. First Aid Courses and Training – FACT

First Aid Courses and Training is a local first aid business based in Blacks Beach and offers nationally accredited First Aid courses, as well as affordable first aid kits and supplies. They have training rooms available but are also mobile and able to travel to your location, including areas outside of Mackay such as Sarina, Proserpine, and Moranbah. If you’re looking for a reliable and customisable first aid training solution, this business is a great choice.

3. #Nurtured

#Nurtured Beauty Therapy is a salon owned by Elisha, a certified beauty therapist who opened the salon in Lismore in 2019. The salon offers a range of services, including mobile services and Elisha handpicks Australian-made beauty products to sell on her website, nurturedbeautytherapy.com. Elisha believes using the correct products at home is essential for good skin and #Nurtured is a haven for anyone looking to feel and look their best.

4. Terry’s Locksmiths

Established in 1975, Terry’s Locksmiths has been the trusted choice for automotive, residential, and commercial locksmith services on the Gold Coast. Their 24/7 mobile locksmith team ensures a speedy response, reaching your location within 45 minutes. Count on them for reliable and efficient locksmith solutions.

5. Arborclimb Tree Pruning

Arborclimb Tree Pruning and Tree Removal is an Arboricultural Company based on the Sunshine Coast, Queensland. Their team of highly qualified climbing arborists provide advanced tree management services to domestic, commercial and institutional clients.

6. David & Roz Wood Enterprises

David & Roz Wood Enterprises crafts dynamic resumes, cover letters, and selection criteria for job seekers. They offer a free emailing option for those without access to this method of sending applications. With 23 years of experience, they provide personalised service in the client’s home. Their services help clients start a new career or enhance an existing one.

7. North Coast Screens & Repairs

North Coast Screens & Repairs has been providing quality products and great customer service to residential, commercial, and industrial clients in the Northern Rivers and its surrounding areas since 2005. With over 10 years of experience, their expert staff provides professional advice and a reliable service.

8. The Sassi Seamstress

With 30 years of experience in the Australian Film Industry and Pay TV – Foxtel, the founder and owner of f.rock fashion is trained as a Vintage Clothing Restorer. For 10 years, they have launched fashion brands into the fashion industry. They have also worked on high-profile events such as the Sydney Casino, Woodford Folk Festival, Caloundra Music Festival, and other corporate projects.

9. Aircon Mid North Coast

Aircon Mid North Coast offers quality ducted and split system air conditioners from leading brands such as Toshiba, Mitsubishi, Samsung, Panasonic and LG. Their efficient cooling systems are designed to save energy bills and cover all areas of the Mid North Coast at no extra cost.

10. Concept Hair Design

Wodonga hairdressers tailor to specific needs for hairstyles and unique colours. They use premium brand Muk Haircare, providing an enjoyable and relaxing experience with attention to detail. Services include blow-drys, upstyles, colours, waxing and personalised advice for men and women. Late night appointments available for busy clients.

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